Host enters while I’m sleeping

Kira285
Level 1
Cranbourne, Australia

Host enters while I’m sleeping

My host has entered while I was asleep and boiled the kettle and unplugged the toaster that I didn’t even plug in, this is extremely upsetting to me. 
what should I do? 
thanks 

4 Replies 4
Emiel1
Level 10
Leeuwarden, The Netherlands

@Kira285 

 

Is it shared accommodation ?

Did the host enter the (shared) kitchen or entered your private area ?

Robin4
Top Contributor
Mount Barker, Australia

@Kira285 

Kira, I assume from your post you are renting a shared listing where, not only are there common areas but your sleeping arrangement is in a common area, ie: you are sleeping on a sofa bed in a living area!

 

Was your expectation that you would have a private space when you booked this listing? It is common in backpacker accommodation to have a lack of personal privacy, but you accept that when you choose to stay.

If you booked a private space and your host is entering that private space, that is not allowable and Airbnb does not condone that. 

Speak to the host and say in a non confrontational way you do not feel comfortable with he/she entering your area and can they please refrain from doing so when you have an expectation of privacy.

If the host refuses you can apply to Airbnb to have the stay cancelled.

 

But I am afraid Kira it all revolves around the description of the listing you accepted when you booked as opposed to what you are experiencing!

 

Sorry I can't be any more help than that!

 

Cheers........Rob

John5097
Level 10
Charleston, SC

@Kira285 

That does sound creepy. There are a few things the listing should clearly state. First, what kind of listing. House, apartment, guest suite, or bedroom. The listing should also clearly state the shared spaces. For example if there is a shared laundry room or kitchen. If the listing clearly stated the kitchen area would be shared then it wouldn't be an invasion of privacy. However if the host entered a private area, an area that was to be for the guest only during the stay, that would be an invasion of privacy, and host can only enter if there is some kind of emergency in which they would need to at least knock and message the guest. 

I'm sure this happens a lot as host in general may not have a clear understanding of the rules or boundaries in general. As always communicate through the Airbnb messaging system so that Airbnb can later determine what happened and when you brought this to the attention of the host. Or simply contact Airbnb support for more clarification. You may want to take some screen shots of the listing as well. 

As it is now we don't have enough information on the listing details and expectations for privacy in a kitchen area, although it sounds like you had expected this to be a private area.  

This is an article. Once again the guest would need to check the listing to see what areas were private. 

https://www.airbnb.com/help/article/3060/protecting-your-privacy 


I think it would be a good idea for Airbnb to educate host on privacy issues. It’s just natural that a host would be inclined to keep using part of their house out of habit and in general both guest and host don’t read or understand polices they agreed to. I find other host will steal my title with only a minor change. They aren’t even a legal bnb. But sometimes it’s the nature of anyone can create an account and post a listing. I don’t recall any info about basic info for host.