I am dealing with an issue where a guest booked my place for a group, but based on our conversation, it’s clear he was unaware of what happened in the house. He never mentioned he didn’t stay over, but his lack of awareness and conversation with him suggests otherwise.
Another host reached out to me with confirmation that this same guest had also booked their property for the similar dates, which overlap. When I presented this information to Airbnb support, they ignored the facts I provided. The case manager then informed me that their decision was final and closed the case.
Additionally, I submitted evidence showing that the guest intentionally caused damage to my property, including plumbing issues, broken furniture and drilling into the walls. He even submitted a fake photo as part of a reimbursement request, proving their dishonesty. Despite all this, Airbnb told me that evidence isn’t always the deciding factor in their decisions, which makes it clear they are biased in favor of guests over hosts.
I also pointed out that my evidence proves the guest violated Airbnb’s policy and asked for an explanation as to why they couldn’t remove the comment, but they ignored it.
What should I do now?
