I made a big mistake thinking that a period of negative reviews would not effect my listing on AirBnB. My place was suspended one week ago and a few days later, after I had already made some significant changes based on the reviews. Unfortunately, during the suspension a guest, who gave me some good advice, ended up giving me a 3 star overall rating. That put my listing in queue to be removed in one month.
Can anyone share their experience with this type of appeal to avoid deactivation and removal of a listing? My place is at a current 4.7 star average. I have purchased a new, larger bed and mattress, had a gap in the ceiling repaired and painted and purchased new linens and some furniture. I can and will do more if it will really make a difference. Guests always comment on how safe and friendly the neighborhood is and that the location is convenient. I don't charge a lot and am consistently booked.
The good news is 2 guests who stayed after I was told my listing would be removed, were very happy and gave me 5 stars but my 3rd and most recent guest did not communicate very much. Do I not review this silent guest? Because my experience in the past has been that people that don't respond are sometimes unhappy (if you don't have anything good to say, don't say anything at all). Or, should I wait a few days and reach out again to the guest just to make sure that everything was great during his stay?
