How can Airbnb allow bad reviews (3 stars or less) about HOUSE RULES? And specifically, SECURITY RELATED RUles???
THIS IS NOT ROCKET SCIENCE: Rules are published before guests reserve, we are trustworthy superhosts, and AIRBNB ALREADY SPENDS MONEY ON THEIR 24 HOUR PHONE ASSISTANCE THAT CAN READ MOST RULES IN 5 minutes. Or less.
AIRBNB is waisting resources “reviewing cases”- WHICH TAKES LONGER THAN CONFIRMING THE RULE THE GUEST IS COMPLAINING ABOUT, and frustrating their star providers.- BAD BUSINESS for everyone if they keep it up
I CALLED airbnb the 3 times I got 3 stars for this reason, the last reply I got from a “SPECIALIST” was that “GUESTS HAVE FREEDOM OF SPEECH” .... referring to a guest whose children got into restricted areas.
I feel ver insecure now.