Re: Early departure due to emergency - Airbnb Community

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Early departure due to emergency

We recently had a guest leave due to a personal matter. Are we supposed to reimburse them for their time not spent?

At this time they have not inquired about a refund.

1 Reply 1

England, United Kingdom

@Leigh625 no you don't. unless they cancel and you have a flexible cancellation policy then you get to decide to refund or not.

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