Early departure due to emergency

[Leigh625]

We recently had a guest leave due to a personal matter. Are we supposed to reimburse them for their time not spent?

At this time they have not inquired about a refund. 

[Mike-And-Jane0 · Accepted solution]

@Leigh625 no you don't. unless they cancel and you have a flexible cancellation policy then you get to decide to refund or not.

[Paula]

Hi @Leigh625, how’s everything going for you?

Mike shared some excellent advice. What kind of cancellation policy do you have in place?

Keep us posted on what you decide to do with this guest in the end.

Best regards,