@Adaugo0 Abb doesnt have policy against entitled guests, incontrary, they invented them. 😂
My last guest criticized me bc I didn't allow them to leave a luggage a after checkout and explained 6 suitcases would be on our way while cleaning, then another left 2* rating bc he expected more towels and tp (they didnt even used all provided) , then the third one said i was rude bc he was 1 hour late on checkout and i told him he has 10 min to leave bc i am in hurry and new guests are on the way, forth one was unhappy bc he needs total darkness and silence to sleep (the whole city center is 120 year old and all buildings have wooden window frames and fabric blinds and ofc some passengers and cars during weekend nights) and he wrote our bath tub is leaking (he didn't put the shower curtain inside the tub probably)....and this was all last month 😅 👍😅 if guests continue this way there will be no more super-hosts at all
post covid guests are so critical that our rating dropped and is lower then ever before despite offering the same quality for 6 years. But we all know - happy people leave higher rating and unhappy ones is impossible to please and they hate everything,