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Help! Guest requested biased review removal, but the review is still there?

Tuesday
Eric-And-Grace0
Level 2
Gatlinburg, TN
Tuesday

Help! Guest requested biased review removal, but the review is still there?

Jeannieb Zetick left a negative, biased 2-star review on one of our most popular listings. We have been working hard to keep the super host status. As a consequence, it decreased from 4.97 to 4.88.

 

We did our due diligence to communicate with the guest. Jeannieb eventually agreed to remove the review, and she did message the Airbnb Support Team. She even sent me the screenshot.

 

However, the review still exits and visible to visitors. We are desperate now. We tried to call Airbnb Support, but they told me they cannot remove the review unless the guest contacted them. But I told them that the guest already messaged them... it went in circles like that...

 

Any one can help please?

 

 

Tuesday
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