I haven't received a payout for almost 3 months

Slawomir6
Level 2
Kraków, Poland

I haven't received a payout for almost 3 months

I haven't received a payout for almost 3 months now. I call and message repeatedly Airbnb support, and they tell me the same thing again and again "the appropriate department has been notified and they will contact you", but nobody from support contacted me so far. 

 

As I see some others experiencing this but do not see that it has been successfully solved? Do we have any solution other than closing listing, abandon airbnb and lost money ? Is airbnb still trusted partner ?

3 Replies 3
Sybe
Former Community Manager
Former Community Manager
Terneuzen, Netherlands

Hi @Slawomir6 , I'm so sorry to hear about this. I've sent this over to the team now so they can look into it and make sure the payouts arrive. They'll be in touch with you and if I receive an update in the meantime I'll let you know!

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Mary419
Level 10
Savannah, GA

This is so scary! How many bookings have you hosted? How much do they owe you? 

My place was not so occupied but still 14 reservations waiting to be paid out.

 

As I see this kind if error its not related to any specific country, right ?