I am a new, first time host on AirBnB , solely for the month of August as I am not living in my house at the moment.
Everything was going well, my first guests checked in on 4th August and payment was apparently released on 5th. It is now 15th August and I haven't seen any payment (my payout is through direct bank transfer). I am hosting 6 guests this month, I am on my third and I haven't seen any money yet.
I have been told multiple different things by multiple CS agents:
- there is a delay in payment, I guarantee it will be with you today or tomorrow (this was comforting until the money didn't appear)
- if you upload a selfie to verify your account the payment might go in quicker
- we have sent the payment, please check with your bank (been told this about 6 times)
- someone will call you back (never did)
- we have issued a trace on your payment - this takes 7-10 days (buying themselves more time)
- it has been released to your Mastercard (the account is Visa)
My bank can't do anything as it's Airbnb's transaction. I have no idea where the money is, if or when I will ever even see the money and the customer service is beyond shocking. I'm at a total loss on what to do, this is just theft.
Has anyone else had this issue and can give me any advice? I can't even check if my bank details are correct because of the awful system set up.