Hi @Lizzie ,
That's right, Customer Support told me about the 15k$/year limit during the first conversations, and I've opened a company account even though I host as an individual (at customer support suggestion), waited more than a week and the payouts were still paused.
After this, another operator advised me to close the company account if I'm hosting as an individual, so I did.
I contacted again support and they told me there was a flag regarding the business account, and after getting in touch with a case manager, she told me she removed this flag and everything should go back to normal in 3-5 days. This happened more than three weeks ago.
Reading the article you sent me, I'm still not sure if there is any other information I could provide in order for this to be solved. My account has my ID verified, and I also have my home address and my photo uploaded.
To be honest, I don't feel that anybody from Customer Support understands the whole situation - for example, today I got an email from my new case manager that implied that Airbnb has no fault in this and it's probably my PayPal account (my PayPal is fine, I have received and sent payments in this period).
I could really use some help from someone who is not an operator at the call center - I've tried to approach this issue with them in all possible ways and still no luck.
Thanks