Money

[Patree0]

Anyone else not being paid?  Are you sure? 

I've been having problems for two weeks now.  After daily exchanges, today my "dedicated support ambassador" advised me that their "payment processing partner" had drawn the funds from Airbnb.  Instead of following up and actually helping me, my "ambassador" wants me to contact my bank and put traces on the payments -- three of them so far for last week.  It is impossible to get an acknowledgement that they themselves have done anything wrong, and obviously they have no interest in helping me.

If you have also had problems, please contact me.  I'm hoping that there are enough of us to get action from Airbnb.

Thank you.

Patree

[Elaine701]

Hmm... Wants your bank to put "traces" on incoming payments? "Dear bank, please put a trace on some incoming payments I might be getting from somewhere". 

This sounds a bit like a brush off. I'm not sure your bank could or would do that. Needle. Haystack. Wild goose chase. 

Still, the rule is 7 days. They won't do anything at all until it's past 7 days after you received payment confirmation. 

I can't speak for your patch, but over here, banking is pretty efficient. I almost always receive payment within 24 hours of confirmation. Even on weekends. It's like clockwork. 

If it doesn't show up for 48 hours, something is definitely wrong, but Airbnb won't do anything until 7 days have passed. That's the rule. And it's frustrating. 

[Sarah977]

@Patree0  That is their standard response to missing payments- that there must be a problem with your bank. It never is- the problem is always with Airbnb, or their third party payment processor.

They do this with everything. When my text alerts suddenly stopped coming, the support rep first suggested that maybe my text inbox was full (which I found insulting- I'm not that stupid that I would waste my time contacting CS if I hadn't checked that first ). Then it was that the issue must be with my phone provider. Only after several back and forths did he deign to talk to the tech dept, who confirmed that it was a tech glitch on their end. Took 3 weeks for them to start sending me my text alerts again.

[Linda108]

Actually I am one of the few in which the payment issue was NOT with Air BNB.  I use Payoneer.  During the covid shut down when I did not host for over a year, the Payoneer card expired causing Air BNB payments unable to be accepted.  So my contacting Payoneer did result in a remedy.  Doesn't hurt to check.