I have horrible experience and need some consultation. Yesterday we had lady who is completly new on Airbnb. She booked for 2 nights. During first night we got messages from neighbours that they were threated by people comming to this apartment. On our video doorbels we than watched more than 15 strange mens comming to our apartment and staying there during abou 30-60 minutes. Neighbours also reported very wild sex noices during whole night. I immediatelly reported this to Airbnb and they canceled guest stay.
But guest stayed one more night. Than left our appartment completly demaged and smelly from cigarets and full of condoms. After this we obviously placed claim for demaged things and left her review. Than we got 1* review from her.
I thought it will be very clear case of retaliatory review considerating of how everythings happened. But when I asked about removing this review I got automatic response nothing is wrong on this review.
What are your recommendations what to do next please?
I have 500+ 5* reviews and I am on Airbnb more than 12 years. Right now I completly lost my faith in fairness on this platform
