No payouts for 2 months

[Christopher2132]

Airbnb has not given us a payout for 2 months while they “ investigate” us. Unfortunately we’ve had several issues with our hvac system which was installed brand new last year. This has caused problems but we have always addressed them promptly with guests.

Regardless, Airbnb should pay us what is owed for the many guests we have had on over the past couple months, many of which have left 5 star reviews.

When will this investigation be over and when will get paid what is owed. This bordering on fraud it’s taking so long. 

[Christopher2132]

This is regarding the listing I am cohost on. Not the listing I self manage.

[Bhumika]

Hi @Christopher2132 , I'm sorry to hear you're facing payout issues and thank you for clarifying that you're the co-host of the listing.

Did you or the primary host of the concerned listing hear back from the support team?