Non payment

[Ashley2166]

Hi.

This is the second guest stay that Air BnB have not made made payments for. When speaking to "support", I am met with outrageous answers, the most common catchphrases being"..a bug" and "..a glitch".  They are absolutely working on it and will get back to me shortly! Surely this sort of obfuscation of payment is unethical, if not illegal? Does Air BnB not grasp that the hosts and their property owners are the backbone of their business model? 

[Joan2709]

@Ashley2166 

I'm a bit confused as the profile says "Ashley" but a recent 1-star review said "Jules" is managing the property, but there is no Co Host listed?