Pay out transaction is on hold

[Ngan70]

Hi everyone,

 I have a payout has been hold for over a week. Until now, airbnb support team is no longer response to my message. I still don't know the reason and what i have to do. Has anyone had the same issue?

[Shelley159]

Hi @Ngan70 

If you owe Airbnb money, they may take it out of your next payment. For example if a guest canceled and qualified for a refund but you were already paid,  Airbnb can set this amount off against your next payout. I don't have enough information to know whether something like this may be the case?

[Paula]

Hello @Ngan70

Welcome to the Airbnb Community Center 🎉!

Have there been any updates on your payout status? Here’s an article about the KYC verification process, which might explain why this situation is occurring.

Please keep us posted.