Payment sitting in AIRBNB waiting to be made but nothing is happening

Anthony50
Level 1
Bangkok, Thailand

Payment sitting in AIRBNB waiting to be made but nothing is happening

After years of using Airbnb their support has just got worse if that's possible. Support is incompetent, leaves you hanging, doesn't read messages, does't look at images you send them passes you onto the next person over and over or just doesn't do anything.

 

My tenant in happy being hosted and I am not getting paid.

 

Does anyone know how one can escalate?

5 Replies 5
Sudsrung0
Level 10
Rawai, Thailand

@Anthony50 

 

Any luck? 

 

Fabrice344
Level 2
Dublin, Ireland

Same **bleep** for after 7-years they pause my payout but they still taking booking an I'm still doing the job.

Any luck on your side. If yes, how you did it please?

Fab

Sybe
Former Community Manager
Former Community Manager
Terneuzen, Netherlands

Hi @Fabrice344 @Anthony50 ! I'm sorry to hear about this situation, I've sent it over to the team now for both of you.

 

They'll be in touch with you and if I hear anything back in the meantime, I'll let you know.🙂

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

It's going on for nearly 3 weeks. The only thing I'm getting is we are Sorry. 

Nothing is happening. I'm with in contact with Stephanie in the US still the same.

Airbnb has been paid and I did the job. So where is my money? This is a wonderful Christmas gift from Airbnb.

I'm getting this and nothing nobody can't figure out WHY????

Screenshot 2022-12-12 at 10.05.39.png

Wt3
Level 3
Kuala Lumpur, Malaysia

Same here! How are you managing this now? Can you share?