Payout to closed bank account - how to fix it?

[Fabrizio649]

Hi!

After ten years since the first time, I decided to rent my flat on Airbnb. I moved to a new country, opened a new bank account, yet forgot to update the existing one on Airbnb.

I realized that Airbnb made its first payout to the old bank account - now closed, as the bank confirmed - and I feel that the customer service is not able to help beside asking me to contact the bank - which, by the way, has confirmed not to have accepted the payout from Airbnb.

How do I proceed with this, taking the payout out from the limbo between Airbnb and the bank?

Thank you in advance!

[Malika136]

This happened to me to today 

[Fabrizio649]

I have tried reaching out to the Airbnb assistance without any fortune. They only recommend to get in touch with the bank - however, the bank has not received the payment, since the Iban is no longer attached to an existing account. I only keep receiving "Let me check with my team" messages from Airbnb with no solution in sight.