Payouts Paused

[Jodie-Patricia0]

I've been reading so many similar stories to my own and I find the trend very worrying. My husband and myself are new to Airbnb and the first few payments we received with no issue but we had guests stay for the last week of February and we still have not been paid. This is unacceptable from a company as large and established as Airbnb to not have proper customer support and on time payment is ridiculous. 

I have called 5 times and each time I am told the same thing, there is a 'specialist team' that my case has been sent to in order to verify my account. I have sent in all the required information and still have had no contact from anyone at the company. 

I am extremely annoyed at having had to chase behind for a payment for a service that we provided wholeheartedly. I would like this issue resolved ASAP and I am very seriously considering taking my place off of Airbnb is this is to be the new norm. 

Please can someone help?!!

[Bhumika]

Hi @Jodie-Patricia0 ,

I wanted to let you know that I have reached out to the appropriate teams for further updates and to ask them to further assist you in case they require any further information. I hope someone reaches out to you soon!

[Jodie-Patricia0]

Hi @Bhumika, 

Thanks for your help! Someone has reached out to me but gave me the same information about this specialist team that is meant to be in touch and this has not happened.

I'm really feeling very disappointed with my airbnb experience after all of this and I am seriously considering leaving the platform altogether. 

I have done everything needed to verify my account and still have not received my payout. This has been ongoing since February!!

Any assistance you can offer is greatly appreciated! Thanks. 

[Jodie-Patricia0]

Hi i can see lots of other people have had problems getting paid , i still haven't been paid from February, and still getting told a specialist team will get back to me,  and have heard this soo many times with no reply , spent a fortune on the phone trying to talk to people, if anyone can help would be appreciated  thank you