Payouts being held

[Melissa2806]

We have multiple listings as hosts in Canada and Airbnb has held our payouts for over a month saying we need to update our info (KYC).

We have over a dozen support messages and made multiple calls, all of which result in what looks to be a Copy and Paste answer giving us a link to update.

Every link sends us to a page that tells us all of our info has been updated with no option to add anything missing.

On a support call today we were told our info is waiting to be verified. They told us there is nothing we can do but wait, even though this process takes a max of 72 hours according to AirBnb.

Has anyone faced this issue? Is there legal action that can be taken?

[Emilie]

Hi @Melissa2806, 

I'm so sorry to hear you'd been facing issue with this process and your payouts put on hold. Since you posted a while ago, I wanted to check in to see if you had heard back from the support team about it? Is everything resolved or do you still need more help?

Thanks 🙂

Emilie