Hi Quincy,
It is now 10 August and still I have heard nothing. I now have a number of US$100 fines on my account as well due to having to cancel guests. I have never cancelled guests in the last 30 years of hosting on any website, it is quite horrendous, upsetting and the situation is getting out of control.
NOBODY at Airbnb will answer a query, resolve this on the phone or attend to me.
I have opened a small claims with my local Sheriff Court but it won't be heard until end September, so that is my entire season of guests cancelled.
For something so simple to resolve, and the amount gets bigger by the day.
Please please can you look at this again and get them to hand over my payments !
Thanks Emma