My listing is in Seattle WA. I updated my short term rental license this year, and ever since, cannot accept short term bookings. I have been told by customer service that this is a "glitch". I have read a lot of complaints on here about Airbnbs customer service, but have to say every interaction I have had has been pleasant and I honestly feel like I am not being rushed and the person is genuinely trying to help. Unfortunately, I think this is beyond a customer service issue, and it is beginning to seem unsolvable.
I began calling in on January 29th, when I noticed that my listing would only accept bookings of 30 days or longer. When I try to change it to 3 nights, it just changes back to 30. I have called 11 times. Each time, told that someone would address this and call me back. No call happens, triggering me to call again. We are heading into the timeframe that I usually start getting reservations for the busy summer season here in Seattle, so in the meantime, put my listing up on VRBO. I receive about 2 scam communications from that site a day.....and am about to close that, which will leave me dead in the water. I REALLY love airbnb, we built this place with airbnb only in mind, and just wish they would figure this out! Has anyone else had this issue and was it ever resolved? Someone recommended deleting and re listing, but that would wipe out my steady track record of solid 5 stars, so I am reluctant to go that route.
