Ongoing Payout Issues - Extremely Frustrated

[Joe3958]

Hello Airbnb Community,

I’m reaching out to share my frustrations about an unresolved payout issue that started on January 19. I signed up for Airbnb’s Fast Pay, which clearly states that payouts should be processed within 30 minutes. However, here I am, three days later, still waiting for my funds, and the transaction is stuck on hold.

What’s worse is the complete lack of accountability and communication. The issue has been escalated to a so-called “back-end team” that seems to be non-existent, as there’s been no response or update. Customer service agents offer no clear answers, leaving me stuck in an endless loop of chat messages with no resolution in sight.

The lack of a dedicated platform or team for handling urgent host payment issues is unacceptable. Instead of being able to speak to someone on the phone, we’re forced to rely on chat, which only adds to the frustration. As hosts, we depend on these payouts to maintain our properties and businesses. When these delays occur, it puts us in an extremely difficult position.

Airbnb promotes Fast Pay as a quick and reliable option, but this experience shows otherwise. The lack of support and transparency for an essential feature like this undermines the trust we place in the platform.

To the community: Have any of you faced similar issues? If so, how did you get them resolved? I’d love to hear your experiences and advice.

To Airbnb: Please take immediate steps to fix this payout issue and improve the support system for hosts. We need a direct, reliable way to resolve payment problems—not just generic responses and endless waiting.

[Joe3958]

Hello Airbnb Community,

I wanted to provide an update on the payout issue I shared yesterday, as it continues to be unresolved and raises serious concerns for hosts like me who rely on Airbnb for timely payments.

Despite multiple communications with Airbnb Support, I was informed that resolving this situation could take an additional 2 to 3 weeks. This is extremely alarming, as I have an upcoming reservation scheduled for February 1st that I am unable to accommodate due to the unpaid balance of $475.16 still owed to me.

This situation highlights a critical issue that affects hosts, especially those who depend on Airbnb payouts to cover rent, utilities, and other hosting expenses. It’s becoming increasingly clear that Airbnb’s systems are not designed to prioritize or protect hosts in situations like this. Being placed in this kind of financial limbo is unfair and unacceptable.

As hosts, we work hard to meet Airbnb’s high standards and provide exceptional experiences for our guests. However, when Airbnb fails to meet its end of the bargain, it puts us at a significant disadvantage. I feel trapped because if I cannot host this guest, Airbnb has already indicated that I will face penalties for the cancellation, even though the inability to host is entirely due to their delayed payment.

I want to warn fellow hosts: if you rely heavily on Airbnb to pay your bills or rent, be cautious. These delays and the lack of accountability from Airbnb are becoming increasingly common. Hosts deserve better, and if issues like this continue, many of us will be forced to reconsider whether hosting on this platform is worth the risk.

I urge Airbnb to improve its payout process and communication with hosts to prevent issues like this in the future. If anyone else has faced similar challenges, please share your experiences—I believe we need to bring these problems to light to create change.

Thank you for reading, and I’ll continue to update this thread as the situation develops.