Hi I am a superhost and we reside in a single family home in San Francisco above an in-law apartment which was converted before we bought the home.
Recently we received an e-mail from the "Office of Short-Term Rentals" indicating that our application was suspended because of a "neighborhood concern due an unpermitted dwelling unit".
Apparently an inspector came to inspect the apartment and could not gain entry earlier. What's worse is that in couple of days of receiving this e-mail, AirBnB automatically cancelled all our future reservations with this notice without even talking to us:
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The city reviewed your application and determined that your listing doesn’t meet the requirements for short-term rentals in San Francisco for the following reasons:
REJECT07 - There is an active code enforcement complaint on the subject property
We removed your listing and future reservations will be canceled—we’ll let your guests know so they can find other accommodations. If you had any reservations booked for 30 consecutive days or more, those won’t be canceled.
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This is very bothersome since AirBnB could have tried to get more information from us before automatically canceling all our reservations.
We have 30 days to appeal and we had a visit from the inspector who is going to look into the building permit recorded with the department and see if there is a discrepancy. I think the issue is that they think the apartment should be treated as a separate unit, therefore we are not allowed to host short term rentals (i.e. less than 30 days). I assure you that the in-law apartment is part of our home.
We don't know who filed the complaint but they did us a big disservice.
Has anyone been in a similar situation?
Thanks
-Selim
