Unexpected Event

Mahlet2
Level 2
Alexandria, VA

Unexpected Event

My guest checked in yesterday, and I observed that the person in the profile picture appeared much younger. It turns out the booking was made by the son for his parents, which is fine with me.

Last night, my neighbor informed me about a significant gathering and fire trucks nearby, causing me concern and panic. Upon calling the Airbnb contact number, the son explained that his father had a stroke. While he assured me his father is recovering, should I report this to Airbnb? I’m just so glad the wife was home and was able to get him help asap

 

[Title updated by Community Manager for relevancy]

5 Replies 5
Mike-And-Jane0
Level 10
England, United Kingdom

@Mahlet2 as you said - The son booking for his parents is fine by you so why would you want/need to report to Airbnb?

I guess not 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Mahlet2 ! I hope the young guest's father is recovering well!

 

How did you decide to deal with this unexpected situation in the end? Did you happen to inform Airbnb Customer Support team on what happened?


Do keep us posted on how it is going with this booking!

 

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Please follow the Community Guidelines

I did not. It was a sad satiation. I moved on. 

Helen3
Level 10
Bristol, United Kingdom

Most people don't accept third party bookings which are against Airbnb's T&C. @Mahlet2 

 

why would someone having a stroke mean a 'significant' gathering and fire trucks 

 

in most countries it means a single ambulance 

 

in your situation I would get down there