airbnb does not pay us

[Tia-and-Mike0]

We have a very serious issue. Airbnb has not paid us for months now and keeps our money. We tried to communicate but their phone system hangs up after a few minutes waiting and they send generic messages avoiding to address the issue. Our email is

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[Karen1332]

You are not alone sadly! 

[VillaSana0]

I am writing this message on October 3rd. I still have not received the payment of my guests who entered my house on September 1st. The Airbnb system shows that the payment is complete, but I can prove to airbnb that I did not receive the payment with my bank documents. The support team keeps saying "you have to wait", "it's being reviewed". I know that all my other payments are made on time to the same bank account. it's all airbnb's or payooner's fault but i'm expected to fix the problem. Why is no one helping me? This money is very important to my trading cycle and I am stuck. today is 30th day for this problem.

The ambassador who takes care of me constantly says that "I am on vacation or out of the office"