my antique flower pot broken by guest guest too agreed Airbnb not doing anything with regard to my losses

[Ronald551]

Guest is only informed about the loss but no news from Airbnb

[Mike-And-Jane0]

@Ronald551 I am confused - Are you (and the guest) expecting Airbnb to pay rather than the guest?

[Ronald551]

I am the host 

[Emiel1]

@Ronald551 

Please explain more clear what your question or issue is.

[Ronald551]

Guest broke a antique flower pot and went away without telling me later on we found out it was broken by them so they agreed the same but forgot to mention it to me. 

So I loged  complain in Airbnb they just ask the guest to pay the guest is not ready to pay they say they are not ready to pay they wasn't to pay only 10% of the cost. Airbnb is just not doing enough thing to get my loses back

[Huma0]

@Ronald551 

Have you just messaged/called Airbnb about this, or have you filed an Aircover claim? You need to file a claim if you want Airbnb to pay for it and include all the information and evidence they require. Ideally, you will have correspondence from the guest on the Airbnb system stating that they did indeed break the flower pot. The fact that they are saying they will pay 10% of the cost is already admission that they broke it, but a bit cheeky really.

[Gillian166]

@Ronald551  define "antique". This might be the issue, as you'll need to prove the worth of the "flowerpot". do you mean "vase" or one of those outside pots you have? How much are you asking the guest to pay?  You charge $50/night and you have an "antique" in your listing? ?

[Huma0]

@Ronald551 

It might not help your case with Airbnb that your reviews/ratings are a bit sketchy. While you have lots of good reviews, some issues seem to come up over and over, so you should probably address them.

I know that has nothing to do with a guest breaking your antique flower pot, but Airbnb will be less likely to take your side over the guest's if you do not have a good track record for other things.

[Mike-And-Jane0]

@Ronald551 what amount are you claiming for the item? Also how old is it?