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refunds

‎25-07-2021 02:41 PM
Charlotte417
Level 2
Jersey City, NJ
‎25-07-2021 02:41 PM

refunds

I happily offer complete refunds right up to the day of a booking.  Yesterday a guest cancelled and Airbnb sent me message that only part of it was being refunded .  I had to click something if I wanted to offer full refund.  Then it asked me how much I wanted to refund beyond the partial amount Airbnb had indicated. Why doesn't Airbnb give back whole amount at time of cancellation as my site indicates will happen?

‎25-07-2021 02:41 PM
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‎25-07-2021 09:08 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎25-07-2021 09:08 PM

@Charlotte417 

According to your listings cancellation policy  a full refund will be provided if reservation is cancelled before 12:00 PM of the day previous to the day of check-in. if cancelled after 12:00 PM of that day one night is charged to the guest. (12:00 PM is your earliest check-in time on the check-in day)

 

‎25-07-2021 09:08 PM
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