split service fee

[Anita1437]

My service fee is not listed. How do I get rid of 3rd party channel? Is it listed on my account somewhere?

[Mike-And-Jane0]

@Anita1437 you can find the service fee options in your account settings not your listing.

[Joan2709]

@Anita1437 

Yes....if you are using a channel manager, it is listed under your account. Just to note, Airbnb should not have switched you to simplyfied pricing since your listing is in the United States even with a channel manager. Some Hosts have been experiencing a "bug" with this though. You can find other threads on the CC by typing "split fee" in the "search the community" box. 

Host Only Fee

https://www.airbnb.com/help/article/1857#section-heading-1-0

"...With this structure, the entire fee is deducted from the Host payout. It’s typically 14–16%, though Hosts with Super Strict cancellation policies may pay more, and fees for stays of 28 nights or more may be less. This fee is mandatory for traditional hospitality listings–such as hotels, serviced apartments, etc., as well as software-connected hosts(unless most of their listings are in the USA, Canada, the Bahamas, Mexico, Argentina, Taiwan, or Uruguay)."

That said, you can disconnect the channel manager, but other Hosts report they are not able to then choose the split fee option, even when doing this. You will have to contact Airbnb CS about it.

Click your Profile File

Click Account

Click Privacy & Sharing

Click Services

You can check your Service Fee Options under Payments & Payouts/Service Fee

[Anita1437]

Thank you so much for your answer @Joan2709  but service fee is not even listed under my payment and payout tab.  All the other options are there  but not that one.

[Joan2709]

@Anita1437 

Yes…as I mentioned as long as you have a channel manager attached to your account you will not see the service fee options. 

Have you disconnected the software from your account?

[Anita1437]

Yes I have.

[Joan2709]

@Anita1437 

Other Hosts have reported a problem with this as I mentioned. You'll have to work with Airbnb so you can get changed back to the split fee option unfortunately. You should have never been changed automatically to the simplified pricing in the first place since your listing is in the US. 

[Elisa]

Hi @Anita1437 😊, 

Thank you for asking this in the community!

Did you resolve the situation?

I’m happy that our Hosts shared great advice with you. I look forward to hearing your thoughts!

Warm regards 🌻

[Anita1437]

I contacted Airbnb support and they are still researching the issue.

[Emil4777]

Hey @Anita1437, im having the same problem. Did you find a solution?
I've talked with airbnb 20+ times, still no solution

Did you get any

[Elisa]

Hi @Anita1437 😊, 

Thank you for asking this in the community! 

How is the situation now?

Have you reached out to the Customer Support Team?

Warm regards 🌻,