@Alexandra85 It’s great that you’re being proactive about understanding Airbnb policies and maintaining good practices as a host! Here's some guidance for handling situations like guests receiving mail or packages without permission:
Respecting a host’s privacy is an essential part of the Airbnb community standards. Guests should not use the host’s address to receive mail or packages without explicit permission. If this happens, it’s important to address it calmly and professionally:
- Clarify Boundaries in Your Listing: Update your house rules or description to include a clear policy about mail and package deliveries. For example, state that unauthorized mail or packages are not allowed.
- Communicate Directly with the Guest: If a guest receives mail without permission, kindly remind them of the house rules and explain why this is a concern for your privacy and security.
- Report Unusual Behavior to Airbnb: If a guest repeatedly disregards your rules, document the incident and contact Airbnb’s support team for assistance. They can intervene if necessary.
- Consider a Clear Welcome Message: In your check-in instructions or welcome message, mention key policies like this one to ensure guests are aware from the start.
- Stay Polite and Solution-Oriented: Hosting involves communication, so even when addressing issues, aim to keep the tone polite and professional to maintain a good guest experience.
As a host, cultivating a balance between hospitality and setting boundaries is key. By being clear and consistent, you'll create a positive experience for both you and your guests.
