4 star ratings

[Lauri-And-Roland0]

Our last 3 guests have given us a 4 star rating for cleanliness and value.  We live on the yacht too and our Airbnb stateroom and guest bathroom is cleaned after every stay .   We cannot clean up the entire Marina! Also for value, what more can we do for $85 a night...they get full run of the yacht, their own stateroom, bathroom, glass of wine on arrival plus a full breakfast?  Also some people will only do 4 stars no matter what...so how do we ever get Superhost Status? 

[Rosalind10]

Amusing to read of hosts' experiences and opinions on the ratings issue! As I'm a slow learner on things which require the use of a computer, it took me a while - and much gnashing of teeth - to get the hang of Airbnb. Now I am really pretty happy with how it all works...except for the 'pressures' exerted on being a great host, which also seem to make me feel a touch inadequate! However, as I have had really lovely reviews I had not paid much attention to those yellow stars until tonight. Well, only one but never noticed the few others who had given four, not five stars. But in trying to find out in which category those visitors had not given a full rating, I'm stymied by what seem to be the complexities of Airbnb's processes. Wouldn't it be so handy to press on those stars and get right through to their deep and meaningful categories of one's brilliance - or not. ( I SOooooo wish one could send an e-mail and get a customer service person in that enormousbuilding they have in Dublin. Ah, that was long and loud whinge from me, to no avail, so I gave up and got on with what I could.)  But now this matter of not quite making it to the 5-star mark with some is bugging me a tweensie bit. How can one deal with a matter if you don't know on which point one missed that mark? Luckily,  the rating seems just to be on our arts studio. It may be rather too arty and rustic for some! Of course I shall take the previous wise advice, not to fret and not to get obsessed with getting a 'full constellation' each time.  Neverthelss I am looking forward to reading someone's helpful advice on the three falling stars! Rosalind

[I3]

Love your response.

I have just messaged  a guest from this weekend past who rated four stars for Accuracy, Location and Value - gobsmacked .........

I have politely messaged him  - 'I do my very best to provide guests with a great experience - to do that detailed feedback helps. I do hope you have time to message me more detail on the ratings you gave so that I may address them.'

I will be interested to see if he bothers replying. One forum member suggested it is a good move to try this approach .........

As many folks point out - we can't please everyone and there are a lot of guests out there who love travelling the world without understanding what Airbnb is really about.

Maybe I will greet my guests differently and give them a wee bit of coaching about the importance of 5*s before they leave the building !!!!

Anything is worth a try   ..........

Happy hosting under lots of stars.

[Heather289]

Hi,

I share your concerns.

I have had solid 5 stars from everyone, and then suddenly I got 4 stars for cleanliness and 4 stars for location and 4 stars for oveall experience.    The flat is spotless, and I met the people at the beginning and the end and asked if everything was okay.  They have given a good review in words and mentioned nothing, so I don't understand it. 

They don't understand that it brings down the overall score and affects business.  I work so hard to make everything perfect, and to ensure that they have a wonderful time.

I have e mailed them to ask why they only gave 4 stars for cleanliness, and did they have any problem with anything, but so far no reply. 

Heather

[Michelle955]

HI Guys! I do have a good story about 4 stars.  So these people booked twice gave me 4 stars each time and booked their 3rd visit.  I was so upset I reached out politely and asked why? No response back until the week of the booking and they aasked me if my "barbaque was in good working order".   I ran out and bought a new one because it wasn't the greatest.  I was a wreck.  I called Airbnb and told them I wanted to cancel and what would happen.  They were helpful!  They called the guest and explained I was uncomfortable with the 4 stars and did want them to come back.  No apology they said they could rate my home anyway they wanted and it was not relevant to their stay.  Airbnb told me what they said and I did not feel comfortable and they backed me up.  You must allow at last 72 hours to cancel.  It did not hurt my ratings even though the guess said this was an inconvience.  I bet they wish they were a bit kinder with their ratings since they seemed to enjoy my home!  I do receive 3 stars a lot for my location which is annoying I am in a remote area I state that and I still get comments about the location.  What part do you understand that this a remote area and most people stay here for family etc.    Wondering if I should just rent the place full time it is exchausting making everything perfect and fearing a bad review.  Thank you

[Oomesh-Kumarsingh0]

@Lauri-And-Roland0 Always ask your guests to give you a 5star rating.You cannot imagine how it has an impact on guests.Guests think giving a 4star rating is good but make sure you always explain the situation to the guests and trust me you won't regret it.Good luck!!!

[I3]

I try to laugh at myself when I feel hurt about a lower than 5* rating.

I work very hard to make my guests stay as near, what I would call, perfect as possible.

Unfortunately there are a lot of individuals out there who do not understand that what we do as hosts.

Small fry, like myself, who open our homes through the original ethos of Airbnb are being rated against a huge population of 'Professional Hosts'. World travellers come from different backgrounds and have different expectations - unfortunately where money is paid for 'services' people feel very entitled. 

I will continue to do my best as a host - hold my head up and try not to feel ........... 

hurt.

Smile and move on while crossing my fingers for lots of *'s   !!!!!