After renting out my appartment in Germany for the Oktoberfest my guests damaged my parquet floor. They do not respond. What can I do?

[Serge80]

My guests were visiting for 2 days and they left the flat with a water damaged parquete. What can I do in this case? Can Airbnb help me to cover the expenses and what do I need for that?

[Helen3]

Follow the process Airbnb provides for making a claim for damages @Serge80

Contact guest with time stamped video and photo evidence .

Get quote for repairs. Share with guest

If guest doesn't respond/agree to cover involve Airbnb

https://www.airbnb.co.uk/help/article/2869/host-damage-protection-terms