Airbnb did not pay; still listed as pending after two months

[Michal11]

Airbnb still shows payment pending in future payments though it has been two months.  Is there a way to contact them? 

Guest cancelled and I didn't  hold her to the full fee as I was able to rent my space for part of the time she relinquished.
Can you explain what happened?
Thank you,
Michal **

[Marit-Anne0]

What you are owed for the cancelled booking will be paid out 24 hours after check-in, like if she were staying.

[Michal11]

This has happened with other bookings, but this one has remained in "future payouts".  Is there anyone I can contact in accounting at airbnb?

[Marit-Anne0]

Look for the community help guides.

[Michal11]

This IS the community help!  None of the generic questions provide answers. 😞

[Marit-Anne0]

Looking for the community help guides is simply pointing you in the right direction.  They are found at the top of the forum.  Fellow hosts cannot contact airbnb to solve a technical issue.