I currently have a guest staying at my Airbnb in San Diego. On day 4 of a 9 day rental, my neighbor told me the guests picked a fight with random people on the street and shoved someone against a car. I called Airbnb support and the specialist said they couldn't shorten the guest reservation as it wasn't a safety issue since neither I, as the host or the guests were hurt.
In addition to being violent, I sent Airbnb security video evidence that the guest had broken my house rules by smoking in the house and having more than the allowed persons in the house. I also sent video of suspicious activity suggesting they might be dealing drugs. At that point Airbnb revealed that the guest account had been deactivated for security concerns (before I called in) and that they couldn't shorten the reservation. I guess safety really isn't a concern for Airbnb since they never intended to let me know the guest profile had a problem.
I've been calling the company for the last 2 days (15 calls, 5 of which were dropped ) to have them shorten the reservation without response. They just keep saying that a specialist team is working on it but they are having problems since AIRBNB deactivated the guest account and can't reach him. However, I have video evidence of the guest actually talking to Airbnb as he happened to call them in front of my outdoor Ring camera!
I talked to a number of attorneys, one of which I have retained before. They said at this point I might as well wait another 4 days and hope the guest moves out. Two of the attorneys indicated I might have a good case for a lawsuit against Airbnb as they seem to be lying to protect themselves.
I'm hoping the host community might have some advice to get rid of the current guests. I was thinking of calling San Diego Police to preserve the peace when I go to the house at the appointed check-out time to make sure they vacate.
Thoughts?
