Hello,
I was hoping for some advice on how to proceed and review a guest.
My property was booked by a lady for 3 people. Asked if there was parking for their van as it was a work trip so was led to believe she was going to be there. On further investigation (after they have left) I have a feeling (although no proof) that she has made the booking for 3 people at her work. This is based on a review she had saying “although such and such did not stay herself her guests were great”
Anyhow, they left after 3 nights and I went into clean yesterday and apart from it being filthy with the towels covered in dirt / god knows what (which I can deal with as I get people don’t treat your home like they do their own) I had the following:
Cigarettes put out on white garden wall (no smoking property but it was the garden)
Coffee table broken, it was balanced to look ok but fell apart when touched (I get accidents happen, luckily we fixed it before the next guests came, however let me know and don’t hide it)
Filthy hand prints over white walls which I had to re paint over.
Bedroom blind broken, just needed clicking back however left hanging.
Everything thank goodness is fixable but it’s the sheer disregard for my home and basic manners which makes me so mad. Like I said I can deal with dirty people / everyone’s clean levels differ. But this was just appalling in my opinion.
My neighbour mentioned they were workmen so I assume this lady booked for 3 men at her work. Again I didn’t know this. How could I.
So, do I just leave a professional but honest review? Which will impact her and her using Airbnb for personal trips. Which I am inclined to do as it is her fault doing a 3rd party booking which is not allowed and using her own account.
Or do I message her privately? However I do not want her then leaving me a poor reviews because she could be embarrassed or annoyed?
Any advice welcome.
many thanks
Rachel