Bank Payment doesn't match Guest payment

Michael385
Level 1
Vancouver, Canada

Bank Payment doesn't match Guest payment

The strangest thing is happening. I use direct deposit straight into my bank account for Host payout. I live in Canada and bank with TD Canada Trust. 

 

All of my reservation payout amounts in my transaction history look okay, but they do not match the actual money that goes into my bank acount

 

PAYOUT AMOUNT (BANK ACCOUNT): 

July 15-16 Zach _ $116 ($107.10) -$8.90

July 29 - Aug 1 Angie _ $367 ($330.70) -$36.30

Aug 8-11 Mich _ $158 ($121.89) -$36.11

Aug 11-14 Chris _ $352 ($311.01) -$40.99

Aug 19-21 Carol _ $243 ($207) - $36

Aug 25-31 Joe _ $702 ($663.01) -$38.99

 

- $197.29

 

I'm missing just under $200 total. What is going on? Anyone have any clue? 

It is not my bank charging a fee. I've checked, plus there isn't one for direct deposit). 

 

Airbnb is not depositing the proper amount into my account, but the transaction history amount is accurate (the amount they calculate should come to me). Help!

6 Replies 6
Sandra126
Level 10
Daylesford, Australia

Check that you haven't set your prices to USD, but I did a currency conversion and it is close but not quite right. If that's not it, contact Airbnb.

Danny0
Level 5
Toronto, Canada

Don't forget AirBnB charhes you a 3% commission on your hosting activities.

 

Helgi0
Level 1
Reykjavík, Iceland

3% of 116 is not 8.9 🙂 I have the same issue. Payout set to 1000usd but Airbnb only transfers 912
Helgi0
Level 1
Reykjavík, Iceland

 
Amanda626
Level 2
Raleigh, NC

I am on the phone with them now.  My payouts don't match what it says I will get.  Where is this missing money going?  I am joining this convo 3 years later than those before me!

I do not have an answer. Just have the same issue in a sense. Following thread.