Breaking House Rules

[Hector205]

Hi

My name is Hector and Im a superhost. Last week one of my guests had a very bad behavior. He was surprised having sexual acts in the roof garden of the building which is a public are of the condo where I have my Airbnbs.

Also he broke many collection art pieces from the apartment and he broke down the clothes dryer. 

Finally he also broke the spa rules beacuse he was surprised drinking alcohol inside the jacuzzi and it is prohibited.

I got a penalty fee of more than 800 USD because of my guest terrible behavior and now the condo administration want to prohibit Airbnb in the building

I am very worry as I do this for living and it is not fair at all.

What should I do to get a refund from the guest and to avoid to rent my apartment in Airbnb?

This person should pay for the damage and got a sanction. It is a bad person for Airbnb community

[Ricardo85]

@Hector205 

https://www.airbnb.com/resolutions

Ricardo