Help

Hi - We had some guests stay for the weekend and in a one-two punch there were problems with both the heat and the water to the house! I offerred to refund their costs for one of the two days, and went onto the dashboard and found some place where that c... Latest reply by Cynthia-and-Chris1

Hi there! I canceled a reservation and will receive a refund. The problem is, the card that was registered is expired and no longer exists. How can I get the refund for the right card? Should I wait for it to bounce back, is there any way this can be fixe... Latest reply by Cynthia-and-Chris1

Hello, With the updates made to the site recently in November 2017, I can no longer see what reviews I am supposed to be leaving for guests who have stayed with us. It used to show up on the dashboard and also under notifications. It has disappeared from ... Latest reply by Chantal6

I have changes my check-out dates and the host have accept my changed, and i have question : how many days I will receives refund from acception days. Latest reply by Helen3

Do somebody know how what are the rules of except in Portugal?There is trutorial on airbnb web site but it does not work. What if I'm exempt from registering?To claim an exemption, follow these steps. When I click to see 'these steps' it does not work. D...

I am having issues taking a photo for verification. I have tried taking a photo through my laptop and also sending a link to my phone to do it through the app. When I send the link to the app it opens the app, but does not prompt me to take my photo. Ple...

PLEASE READ: The kitchen CEILING COLLAPSED in my host Juan Angel's apartment in Buenos Aires on my 5th day of a 3-week stay. The host susequently kicked out me and my girlfriend. In response, Airbnb Support wrote me: "If you have to leave by order of your... Latest reply by David126

I had recently deleted one of my email addresses to my paypal account and forgot that's the one connected to paypal. I just added it back and left both email addresses on there. I didn't realize this until AFTER air bnb notified me that I have a payout ... Latest reply by Sora0

A guest who already begun his stay requested a change to the reservation to leave a day earlier. I accepted the change, but I don't know if I need to initiate a refund or if it is automstically done via airbnb. If I need to do this manually, how do I do... Latest reply by Emiel1

Hello! I was wodnering if someone could help please! I've just come home from staying in a cottage and the cleanliness was awful! I always use Airbnb and I have never had an issue like this before. When I arrived and discovered blood stains on pillows, di... Latest reply by Alice-and-Jeff0