Can I ask for compensation from Airbnb or my host??

[Ben-Zion0]

I just had the worst experience with my host in Poland. 

I want to know what can I do to get compensated?

No, im not exaggerating. And ill be happy to know what you think about the whole matter.

If u think I was wrong tell me. In my opinion, I was treated badly for no reason. 

Judge yourself. conversation satrts below and goes up.

Thanks for your help

You answered very not pleasent and made me in big trouble after needing to cancel my reservation. ill do what i need to do, this is really unacceptable. very rude. i will continue to discussion with AirBnb authorities. sincerely, benzi

Yesterday at 12:18 PM

No marek, No. what you did is totaly wrong and will not be washed away. The fact you might not understand the meaning of "a.s.a.p" or you non paitents is very bad. i was asking you things nicely, i did not break the roles. on the contary, i contacted you in advance to make sure all is clear. you

Yesterday at 12:07 PM

Thank you for this comment. I'm sorry that I can't equel to yours demand. a.s.a.p was 18:30. Airbnb of course it's for all and I hope you can find offer makes your whishes. Marek

Yesterday at 11:51 AM

CANCELLED YESTERDAY AT 7:57 AM

In a series of 3 mails, my host tuned to be a very not suitable to run this business. chronoligically: All was good until last night around 2200, when i answered his email asking ehen do i wanna checkin. I replied tgat my train from berlin will arrive at 1600 so i want to get in at that time. his replies was the apartment will be ready at 1830. I emailed tellimg him j find it very strange for duch a late hour. He snswered me aggresively and deffensively about ruled (flexiable check out) i wasnt aware off and ended by saying I coukd write a bad review and cancel no charge. I was shocked, but answered thst there is no need to get angry about sometjing i wasnt aware off and said i will fo as he said. I asked to make the flat available a.s.a.p. His replay was another ittolerated one which atvthe end he asked me to cancel. I am at shock. I was trying to mske things ok and to be paitent about an issue which o found strange. this cancellation is very bad and sad. I had to find another hotel instead. this really makes you understand that Air BNB is not for all. I wirk as a tour guide and in the tourism industry. I understand notion of hospitality. this is bad. I wish money back for this cancelation and more. with sincerely shock, Benzi

Yesterday at 7:57 AM

Unfortunately you can not instruct me. You can not insinuate that I'm offended or not, because isn't true. I do not care how it is usually. Maybe you just think that this is usually because you never meet me and people like me? Here is the flexibility. The first guest can check in at 23 and check out at 23. I could say the same thing "you should ask me what time you can check in if there are no clearly defined hours". And for the second time please do not insinuate. I'm not upset. The rules was clear you could have checked in at 18:30. I do not have to try to prepare the apartment earlier because it will be prepared at 18:30. Can not go well because you do not accept my rules. Please cancelled this reservation

Last Sunday at 11:13 PM

Hi, no need to get offenfed and talk about "bad reviews". when i usually book, its aleays ready around luch time. I think fir next time you shoukd have tild me that tbe day i made the reservation. anyhow, no need yo get uopset. just try and prepare the flat a.s a.p thars enough. Ill be happy tk wrire a good review if all goes well. If we talk and we are upfront about everything...its easy. ok? now please tell me the exact address and also the codes. thankyou, b

Last Sunday at 10:47 PM

You can get in at 16 but fresh bed sheets I'll bring you later. 18:30 it's not late because in my offer is flexible hours. You make reservation very late so other guests can choose the check in and check out hours. I'll try to help you but if you are not satisfied and you want write bed review you can canceled this reservation without cost.

Last Sunday at 10:43 PM

1830 is very late to get in...dont u think?

Last Sunday at 10:27 PM

i dont understand. the apartment wont be ready and clran before?

Last Sunday at 10:27 PM

I can't meet with you at 16 but the key will be under the doormat and you can leave lagguage in the apartment. I can come and clean apartment at 17:30, so apartment will be ready at 18:30. I have second key. That's ok?

Last Sunday at 10:26 PM

pls confirm

Last Sunday at 10:13 PM

about leaving...the later the better but 1100 could do it if u cant later.

Last Sunday at 10:13 PM

hi. my train cones in at 1600 so i need to meet you at 1615 please

Last Sunday at 10:12 PM

The next guest will check in at 12 so please check out at 11:00 am or earlier. That's ok for you?

Last Sunday at 9:49 PM

Ok, we can meet at 18:30 and I'll give you the key. At what time want you to check out?

Last Sunday at 9:45 PM

hi. i will be coming from berlin to the train station at around 1600 or 1700

Last Saturday at 3:09 PM

Hi Benzi, of course I invite you. At what time want you to check in and check out?

Last Saturday at 3:00 PM

BOOKING CONFIRMED LAST FRIDAY AT 10:17 PM

[Helen3]

To be honest @Ben-Zion0

I think it's just a matter of miscommunication between yourself and your host.  He wasn't terrible polite and you over-reacted. Perhaps because both of you don't have English as a first language - Things can get lost in translation.

What do you need compensation for?

I think he is suggesting you cancel the booking and find somewhere else that can accommodate your check in requirements.

In your situation, I would suggest you call Airbnb and explain you are no longer comfortable with the booking and ask them to cancel the booking. You will then be able to find somewhere else which hopefully better meets your needs.

[Ben-Zion0]

Hi helen, 

some truth in what u say. 

how do i call or email Airbnb 

management? 

the problem was that he canceled me in a bery short tine. 

And his suggestion to find other place happened hours later after his cancellation. 

anyway, 

thanks, 

benzi

[Branka-and-Silvia0]

@Ben-Zion0

if he cancelled your reservation then you will be fully refunded.

If you cancelled your reservation then you will be refunded according to his cancellation policy.

In any case you should receive cancellation email from airbnb and some explanation in it.

If neither of you cancelled then your reservation is still valid , you will not be refunded and you can still stay there (theoreticaly)

[Moira21]

@Ben-Zion0 A host should state what time check-in is available FROM so you are aware of this prior to booking. Were you aware of the check-in time prior to booking? (I mention this in my house rules as my guests have to agree to these).

Out of curiosity what do you interpret as "compensation"? Do you mean money in addition to your refund? If so I don't think you would be entitled to any "compensation" only a refund based on the hosts cancellation policy.

It's very rare to hear about an awkward host, I think the majority of hosts are pleasant.

One last comment. I notice your profile photo is not of a facial shot. I'm under the impression Airbnb require a facial photo from both hosts and guests.

[Monica4]

@Ben-Zion0  Yes, odd photo you have for a profile....however.....

The whole problem seems to be that the host doesn't understand the meaning of "flexible check-in time". He thinks it is flexible for him, as when the previous guest checks out at 14:00 then the next guest can check in at 16:00. The host didn't understand that the flexible check-in time means, on Airbnb, that it is flexible for the guest!