Glitch? Where did my reviews go?!

[Ann489]

Woke up to my reviews missing this morning!  Anyone here had this happen as well?  Looks like the "geniuses" in Airbnb's computer lab are playing coding again.  😛

[Paul1255]

Hi @Ann489  noticed the same thing on my profile too earlier today! Mystery.... 🙂

[Cynthia475]

Now that I looked at it, mine looks just like yours.  Looks like some sort of change since there is no value in the "what to work on".

[Allie5]

Yes I have found that too. Just spoken to a CS who said they would escalate question and get it sorted ASAP... 

[Niel3]

Same here

[Mark116]

Yep.  The reviews and the ratings are still under "reviews" but under opportunities....I have a -*, for basic, superhost and for work collection.

I spoke to a CS rep who first just told me it was nothing to worry about? OMG.  And then later said they were having a 'glitch' because they were making a change.

So, we'll see how long it takes, she told me Monday...because she doesn't know if the tech people work on the weekends.  Okey dokey airbnb.

[Sarah977]

@Mark116  Ah yes, they definitely deserve the weekend off after all their hard work breaking the system and not bothering to send out a notification about it. What a bunch of incompetent clowns.

[Susan1404]

@Ann489   I just did a query posting about this very same thing.  Glad to know I am not the only one having this issue.  The -Star is meaningless apparently. 

[Yulianna0]

I like to see that “there is something that I have to work on” 🙂 Well, first of all I’d show the door to some incompetent people. If there is any glitch we have to see “sorry, something went wrong but we are working on it!” 

[Lizzie]

Hello @Ann489, @Yulianna0, @Sarah977, @Susan1404, @Mark116, @Niel3, @Paul1255, @Cynthia475,

Thanks for starting this discussion here, Ann. 

Thanks also to you @Allie5 for flagging this via our Support Team. 

Just to let you know, we have also highlighted this too on our side and the team are aware of this now. They are going to look into it further. 

I hope this is up and displaying, as normal, shortly. 

If you can keep me updated, that would be fantastic. 

Thanks again,

Lizzie

[Yulianna0]

Back to normal, @Lizzie🙂 

[Lizzie]

Thanks @Yulianna0. Great to hear. 🙂

[Paul1255]

I’m back to normal now @Lizzie  :)))

[Lizzie]

Aww wonderful to hear @Paul1255 , that was very swift. 🙂 

Thanks for letting me know. I hope this is the same for everyone else. 

I hope you are good.

Lizzie

[Susan1404]

@LizzieMine was back to normal as of yesterday.  Happy Monday to you!