Help

Hi, I am a host and have just declined a booking by mistake. I was looking at the wrong month. I have sent a messageto the guest to say it is o.k. to stay for those dates. How do I let Airbnb know so I don't get penalized.thanks, Frank. Latest reply by Gerry-And-Rashid0

My remaining balance for a reservation was due today but the payment was unsuccessful due to me having a new card, I have now updated my details in ‘payment method’ but am feeling uneasy about the risk of losing my reservation. Will Airbnb attempt to take... Latest reply by Gerry-And-Rashid0

Hello,I'm a British student working at an internship in Paris from 1/1/19 to 27/4/19. I booked my Airbnb's back in December, and was expecting to move into the second one on 17/2/19. A couple of days ago the host messaged me saying she would require a cop... Latest reply by Charlee5

I booked a reservation in August for San Francisco in May which go cancelled because the owner of the house gave the host 60 days to get out. I was told I would receive my refund within 5 days. 9 days later I still have no refund. I contacted airbnb 4 day... Latest reply by Jeff158

Bonjour,Je découvre que mon annonce a été désactivée par Airbnb sans en être prévenue, car j'avais dû annuler une réservation en raison des grèves sncf.Comment et dans quels délais retrouve-t-on son annonce mise en ligne ? Que peut-on faire dans ce cas et... Latest reply by La-Company-Des-Concierge0

Hello. My current guests booked for a week, arriving yesterday. They never showed up. After I messaged them at 10:00pm they replied saying they could not get transportation and would arrive today, missing their first night. Now they say they still cannot ... Latest reply by Quincy

Man due to come Feb, booked my place in Nov. Wife and young child due to join him in June together with their three small dogs. Man phoned today changing plan wife and child now coming with him in Feb, no mention of dogs although I could hear them in th... Latest reply by Quincy

Hi,I booked an apartment for 4 persons in Rome via instant book couple of days ago. There was no mention of extra fees in the listing (description, house rules...) and I booked since the price was within my budget. Now, 10 days before the check in, the ho... Latest reply by Jessica-and-Henry0

I’ve just joined, but not given a reference number! So how do I It anyonyekse look me up and also no structure of fees on Airbnb were given!!! Latest reply by Gerry-And-Rashid0

Hello, When I try to change my profile and email address airbnb asks me for a password.I signed up with facebook so I assume my password is the same. Somehow it does not work and when I say I forgot my password it only accept my non valid email address. a... Latest reply by Rosemary166