Seriously worried

Julia482
Level 2
Royal Wootton Bassett, United Kingdom

Seriously worried

Man due to come Feb, booked my place in Nov.  Wife and young child due to join him in June together with their three small dogs.  Man phoned today changing plan wife and child now coming with him in Feb, no mention of dogs although I could hear them in the background.  He has asked to come two days earlier (fine).  Then he told me he has a job but has been told that an AirBnB address is no good and needs either a utility bill or a Tennant's agreement.  I am starting to get worried.  He is coming from Brazil.  Any advice please.  

5 Replies 5
Helen3
Top Contributor
Bristol, United Kingdom

Wny would his job need a utility bill or tenancy agreement? What did he say when you asked him about this?  This is the type of information he would need to open a bank account and sometimes for a school place. Tell him if he needs these documents,  he can't use Airbnb and will need to go through an estate agents or rental agency and they will issue him with a assured shorthold tenancy, carry out credit check him etc; but that many will not take pets.

 

 

If you want to accept the changes he has suggested, you  need to go into his booking and add the extra two days and add in the wife and child joining him three months earlier. Let him know that he must accept these changes before you are able to let him check in. And get him to confirm about whether the dogs are coming.

 

Tell him the only thing that Airbnb provides him with is his booking confirmation which he can give to his new employer.

 

How long are your guests staying for? What sort of discussions did you have before accepting a long term booking? Do you feel your space is suitable for a long term booking?  What sort of bed/equipment are you providing for the child? 

 

Personally, I would also have turned down the booking as I would be uncomfortable about potential damage caused by three dogs and a small child  on a long term booking  (you do know that pets aren't covered under the Airbnb guarantee don't you) and because I wouldn't be confident that the space would work as a long term space.

 

If I was persuaded to accept the booking, I would have insisted in costing in at least monthly cleans to keep an eye on the condition of the listing. And I would probably have suggested a shorter stay through Airbnb and then a proper tenancy agreeement for a longer stay if things had worked out.

 

You shouldn't be discussing change of arrangements by phone, this should all be done on the Airbnb messaging platform so there is a record. Make sure you message him back and say further to our conversation this afternoon XXX and XXXX. Ask him to contact you via the messaging platform if he wants to discuss further changes.

 

I can see why you are uncomfortable but it is difficult to advise based on the information provided in your initial post.

 

If you are considering cancelling, then you need to do this asap so the guest can find alternative accommodation. 

Sarah977
Level 10
Sayulita, Mexico

@Julia482 Helen has given you a lot of good advice. Also, be aware that some people will try to use an Airbnb address for immigration purposes. You definitely don't want that. Tell him you won't be providing any proof of residence to him- no utility bills, etc. Maybe he'll cancel and you'll be off the hook.

This reservation actually has red flags all over it.

Gerry-And-Rashid0
Level 10
London, United Kingdom

@Julia482

 

There are a lot of gaps in your story, so it's hard to give specific advice

 

I am concerned that you are entering into a shorthold tenancy agreement (seems like they are staying for more than a month) without understanding the legal implications for you. You really need to understand these first before agreeing to long term rentals.

 

From my perspective it's fine that he decides his wife and child come with him in February, I could understand that, and he phoned to ask you if that was ok and you I assume were happy with that.

 

 

I would assume that as the family is moving earlier, then the dogs are coming too (not sure why you did not ask?). You had already agreed to the dogs arriving with the rest of the family.

 

In terms of confirmation of address of course you will not put him on to your utility bill nor provide anything other than what AirBnB provides. Will he be responsible for utilities when he arrives, if so, he can only change utilities to his name on arrival. Does he have a UK bank account - if so then that provides proof of address. 

 

 


Get some legal advice quickly so that you do not end up in a messy situation. 

Cormac0
Level 10
Kraków, Poland

@Julia

 

Those bills are useless to him unless there in his name, is he asking you to change the utilities account into his name?, if I were you I'd inform Airbnb your not comfortable with this guest, and ask them to cancel the booking, outline the reasons why.

 

 

HE SOUNDS LIKE TROUBLE before he's even arrived, you're in the short term letting business nothing more, this guy is already treating you like an employee and it as all the hallmarks of a high maintenance guest

 

 

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Julia482,

 

Welcome to the Community Center. 

 

I was wondering how everything is going? 

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.