Guest Requesting to check out earlier and asking for refund of last night.

[Edneia0]

Hello, I am new as a host, and just received a request from my Guest to check out a night earlier and asking for a refund. Had anyone had that experience? If so can you point me on the right solution? 

[Dalon4]

Its up to you to decide you can accept the alteration and they will be refunded for the nights not spent. If you don´t accept they will need to cancel and it will be refunded based off your cancellation policy. 

[Sarah977]

@Edneia0  Just stick to your cancellation policy- if the guest wants to cancel, that's up to them. There's no reason for you to take a loss because a guest had a change of plans or changes their mind. They have tied up your calendar so you can't rebook the date.

If you get a message saying the guest wants to cancel, do not accept, decline it.  If you accept, that is counted as a host cancellation and you will get all kinds of penalties. The guest needs to cancel on their own, which doesn't require any acceptance from you.