this is the first time I’ve experienced this in over 2 years of being a super host, and would love to hear how you might suggest I handle this:
guest books to stay from 16.12-15.01.19
- we negotiated a better rate since she is travelling with one child a son who is 20.
over the past months we have been in contact via Airbnb message and watsapp. I have allayed her fears and problems along the way - there have been many...
Last week I purchased a replacement sofa which happens to be a sleeper sofa, the other one was damaged through wear and tear and it was becoming problematic - I was receiving bad ratings. I’ve also added in two fans, extra linen for sleeper sofa amoungst other things.
i took a few photos of the brand new couch I installed yesterday, posting them on my listing - only to get a message this morning (at 6am) from said guest telling me she is cancelling her booking because of the sofa and she also messaged Airbnb support.
at this point I explained that this change was unavoidable and that it’s brand new, and in the interest of future guests since I am always driving to increase the $=value from my accommodation.
she has yet to physically cancel the booking.
we leave for our summer holiday next week and I now potentially wil stand a month empty due to this, and even if I don’t ive had to add further discounts to my listing.
Many ideas on how I should handle this welcome.
im not an unreasonable person, but I feel penalized for no reason right now, and doubt I will be able to entrust my property to these people without worrying considerably about the consequences. 😞
