Hi there - apologies if this is a simple question, we're quite new at AirBnb. I hope I can get some quick answers.
A guest has just messaged me saying they cannot make it. The booking is for today - we've received the message at 8.30am saying "sorry we can't make it, something has come up - you can make your place available again".
Can I get some quick advice on how to proceed? We have our cancellation policy set to 'medium'.
I want to avoid any negative feedback ...
Thanks