Hi to all,
We hope things are great!
We currently have guests that are staying with us for 5 nights in our 3bedroom listing ( checked in day Sunday, check out day tomorrow Friday), messaged the guests yesterday Wednesday around 3pm saying, Hi XXX just checking in, hope everything is all well. No reply..I understand they are very busy working since they are here for work. But around 10pm tonight, she sent me a reply saying she was sorry that she was not able to reply yesterday because they were very busy at work and says, “One comment we have is that the beds are extremely firm, so maybe having a couple of foamies available in the closets would be good.”
We are just hosting for more than a year and non of our guests said that the bed is “extremely firm”, ( by the way all our mattresses are medium firm) maybe because most of them liked it or it’s really a personal preference.
But anyways, I replied her Hi XXX, no worries at all and thank you so much for your feedback we really appreciate, then left it that way.
Honestly, if she let us know since day one then we can do something about it but, I received her message just tonight and they leave tomorrow morning.
Now, I am a little bit confused and concerned should we provide it to our next guests?
Also any thoughts or advice for her review, will be appreciated too.
Have a great day to all and Thanks.