My most recent guest, 4th to stay in the home after construction finished is March, absolutely trashed the home. Below is a summary of damages. I would love everyones opinion on this, am I looking at this correctly/ fellow hosts previous experience.
No smoking is an explicitly stated rule. We have a sign on the front door stating that smoking inside will result in an automatic $500 charge. Well the guest smoked in nearly every room. Leaving ashes and roaches everywhere.
Various towels and linen damaged beyond further use. I always expect 1 or 2 towels to need replacing, but these guys destroyed 25 brand new towels. Don't even know how thats possible in three days...
As the cabin is brand new so is the furniture. In the dining area. the guest left very deep scratches on 6/7 chairs, 1/2 benches, and 1/5 saddle stools. My concern is not being able to find matching replacements. If thats the case I would except the guest to be liable for a new kitchen set. Why should future guests have to deal with mismatched furniture on account of another groups negligence.
I have already filed 2 tickets with the resolution center. 1 for the smoke damage, and one for the damaged furniture. How does it work if I cant find replacements? can I update the amount I am requesting? Should I file a third ticket for the 5 hours of extra cleaning needed?
Happy to explain further, but I am very concerned how Airbnb will handle this. I expect to be made whole, and I am worried they will not see it that way. This would only alienate me from future hosting on their site.
If anyone has had a similar experience I would love to hear from you.
