Guest leaves after 15 minutes

[Padmasurana0]

I have had a guest check out very soon after checking in.  The guest contacted me today before arrival to ask if any air freshener’s were used in the room or incense.......I did have a diffuser, informed him of this removed it this morning and opened the window.

the guest arrived, I showed him his room and the bathroom, he asked if he could heat a ready meal which I offered to do for him.  I had just poured him a glass of water when I saw him coming down the stairs with his carrier bags.......

he said he could not stay here because if was affecting his throat.  I invited him into my sitting room whilst I tried to find alternative accommodation for him.  He did state this had happened before.

now I don’t know what to do.......should I give him a refund?  He would not take his ready meal with him, did not come by vehicle, not working said he was going here and there.

i am concerned about him. 

I am a superhost.  My house is non smoking and not scented, I live in the north of England and having the window open for most of the day......the room was fresh and chilly.  I put the heating on when he arrived.

thanks for any insight

sue

[Sarah977]

@Padmasurana0  If the guest has allergies to things, the guest should mention this when they book to ensure there won't be a problem with a listing, not just before their arrival. You are not responsible for this situation, the guest is. I wouldn't offer a refund- you already spent time dealing with him and preparing the room for him- why should you do this for free?

[Padmasurana0]

Thanks Sarah, I felt really sorry for him....I have asked him to cancel his one night stay so I can refund him.   Two food carrier bags, no transport, wandering here and there in Yorkshire......

ah well.  Thank you

sue

[Branka-and-Silvia0]

@Padmasurana0 

he checked in

he wants out

he should cancel the rest of his stay and will be refuded according to your cancelation policy

[Padmasurana0]

I have asked him to cancel his booking.......it was for one night only.......and I will then refund him.  Not heard back from him yet......thanks

sue

[Sarah977]

@Padmasurana0  I get it that you feel sorry for him- that's kind of you. But you said he told you this has happened before. So it appears that he learned nothing from his previous experience- to ask a host before he books if there is anything in the unit that he's allergic to, and ask that it be removed well before his arrival if possible. Seems like if hosts keep refunding him despite his lack of responsibility for this, he'll never learn. And when a host doesn't agree to refund, he'll be upset, as he's been led to expect this is the norm.