Guest's car hit the garage door.

[Jane104]

The guests did not park the car correctly and closed the garage door. The door hit the car and bend. It cannot be fixed and has to be replaced. It costs $1155. Need the guests cover the whole bill or I can turn to Airbnb hosts guarantee funds? Does anyone here have experience with the problem ?Thanks.

[Mary140]

So what did air bnb do for you?

[Jim-and-Debbie0]

How long ago? And did the AIRBNB cover it?

[Jane104]

It happened on last Friday. The claim is going on now. Airbnb has not been involved. My question is: does anyone have similar experience?

[Sandra126]

Isn't that the kind of thing ordinary insurance is for? Maybe with guests paying the excess. Guests would expect a place to carry insurance.

[Jane104]

I don't think insurance will carry this kind of damage. 

[Penni-and-Peter0]

AirBnB should make the guests pay at least via their security deposit.  

[Meg120]

Could you please tell us how this was solved? Same issue happened at ours...