Hello,
I would like to ask for a series of requirements for a guest prior to them having the ability to write an erroneous negative review.
For example:
Dear guest, if you would like to leave a negative review, have you:
Communicated promptly to the host, alerting them of the situation, expectation, etc.
Has that host responded and tried to their best ability to remedy the situation?
My personal experience: Have had vast majority of wonderful reviews, but have had negative reviews by those that acknowledged everything was fine when I asked and then noted a negative situation such as they found a fly in the window, etc.
I feel that the hosts have to always be on guard and the guests have the upper hand that is affecting our livelihood.
Thank you!